Owned and managed by Steve and Tracy Holgate since 2003, the Ambassador Townhouse is a 4-star boutique B&B offering stylish bed and breakfast accommodation in the heart of Southport.
“I recently attended the Tourism Growth training programme which consisted of two group training sessions, two one-to-one business coaching sessions and two ‘best practice visits’.
My husband and I have owned a multi award-winning guest house for twelve years and in that time I have attended a number of training programmes offered by local tourism organisations.
I am not exaggerating when I say that the Tourism Growth programme is without exception the best training I have received during that period.
I always attend training programmes thinking if I can take away just one thing that enhances, changes or tweaks what I do and enables me to increase sales, enhance customer service or improve standards, it is time invested wisely.
Fear not about finding one useful subject on this programme! My head was bursting with the amount of information and ideas to be implemented.
The training was useful, relevant, motivational and inspirational … in short fantastic! I am busy trying to implement what I have learned but there is still so much to do.
The training came at the perfect time when I was looking for solutions to drive our business forward for the year ahead.
Without a doubt the training gave me the energy and motivation to achieve just that – thank you Paul and the team at Tourism Growth!”
Southport Hotels Association 2016