Client Review

Caffe Cream

Situated in New Brighton’s Marine Point development, Caffe Cream opened in January 2012 and has won many awards since for its handcrafted coffee and homemade ice-cream.

Crowned Wirral’s fair-trade champions of 2012, Caffe Cream went on to scoop the Family Friendly Business category in the Wirral Tourism Awards 2013 – and in 2014 achieved the top accolade as The UK’s Best Café!

“We enjoyed the whole experience of the Tourism Growth programme – the in-house coaching sessions, the training workshops and the ‘best practice visits’ – plus access to trainers who were hospitality industry experts – it was just what we needed.

The training workshops were fantastic – what we learned helped us to make our website work much harder for the business!

The social media training was excellent – it ensured we were at the cutting edge of developments – and on a practical level it’s helped us get far more visitors to interact with our business.

We already had a good understanding about the hospitality business and what we needed to do – the trainers we worked with had a vast experience of the sector – and their practical approach meant you could easily take on board best practice ideas, hints and tips that had an immediate beneficial impact on our operation.”

Charlotte Dooley
Head of Operations
Caffe Cream
New Brighton
Wirral