Coaching and Mentoring for Performance

Category: People & Teams

£195.00 +VAT

Sold Out

Coaching and Mentoring for Performance

For Tourism, Hospitality & Leisure Businesses

Today, more than ever, talent for your business is hard to find – and even harder to keep! Evidence shows that coaching and mentoring can help you improve employee retention – because individuals who are growing and developing on the job are less likely to leave. Developing your team through coaching and mentoring enhances their skills, knowledge and performance – and makes them more accountable for achieving their goals.

This one-day interactive workshop will develop your coaching and mentoring skills to help you become the kind of leader who enables great performance from their team – ensuring they deliver the service quality to your customers that your business demands.

Please note:
This course starts at 10.30am and finishes at 4.30pm.
Refreshments and networking from 10.15am.

Visit Devon Members – Special Prices!

Visit Devon members:

We’re pleased to confirm that a preferential rate of £145 +vat, per person per course, is available to members of Visit Devon. That’s a saving of £50 + vat!

This rate also applies to members of Devon Area Tourism Partnerships and Visit Exeter.

Our normal price:

Our normal price for attending this course is £195 +vat.

Course Programme 

10.15am Arrival

10.30am Welcome and introductions

  • Overview of the day
  • Your personal objectives

Introduction to coaching and mentoring  

  • What is coaching and mentoring?
  • Mentoring
    • Mentoring concepts
    • Mentoring functions
  • Coaching
    • Differences between coaching and mentoring

The core skills for coaching  

  • Identifying your leadership attitude to coaching
    • Different strokes for different folks
    • Defining the outcomes

12.45pm Lunch break

Coaching for performance 

  • What performance means
    • Understanding the context
    • Understanding underperformance and why it happens
    • Coaching underperformers to raise their game
  • Defining and measuring performance
  • The CRAFT of coaching
    • Using coaching questions effectively
  • Listening skills
    • Attentive and active listening
    • Active listening
    • Responding and giving feedback
    • Building trust and credibility
  • The GROW model

Putting it into action 

  • Individual, team and organisational performance
  • Developing a coaching culture
  • Personal action plans


4.30pm Finish

Booking Instructions 

How to Book


  • Click on the Register Now button at the top left of the page
  • Choose your ticket and the number required
  • Click ‘Register Now’ to place your booking
  • Enter your details and payment method (see options below)
  • Enter your Promotion Code (if you have one)

Once your booking is complete, you will receive an email with a link to your online invoice and registration details.


Email us at or telephone 01923 465522 with the following information:

  • Your business name
  • Business address
  • Email address
  • Phone number
  • Course name and date
  • Promotion Code (if you have one)
  • Name and job title (for each delegate attending)

Payment options:

  • Cheque
  • Bank transfer/online banking
  • PayPal™
  • Credit card
  • Debit card

Cheque payments:

Payable to:  
Tourism Growth Ltd

Post to:  
Tourism Growth Ltd
Cardinal Point
Park Road
Hertfordshire WD3 1RE

Bank transfer / online banking:

Account: 10591494
Sort code: 60-17-32

Booking policy (extract):

Your course fee must be paid within 5 working days of making a reservation. Please note that reservations are only regarded as confirmed bookings when full payment has been received.

***For further information please refer to our Booking Policy and Terms and Conditions.

Who is this for / not for

Who is this course for

  • Managers employed within the hospitality, tourism and leisure sector – who are directly responsible for managing teams, and their performance within the business
  • Managers who want to develop their coaching and mentoring skills, build their confidence and achieve better results through others
  • Managers who may be great at most aspects of their job – but just need some help in getting their team to really shine!

Who is this course not for

  • Those who work for a business or organisation whose core function does not involve the sales or provision of food, drink, accommodation, travel or leisure related products and services
  • Those who may be interested in coaching – but have little or no responsibility for managing others, now or in the future
  • Those who are happy with the performance of their managers and teams, and see little opportunity for improvement


Your Course Leader - Dr Hilary Cooke

Your Course Leader - Dr Hilary Cooke

Hilary is a passionate, experienced and renowned facilitator and developer of people and organisations - and has spent all her career in the hospitality and tourism industry.

A combination of strategy, psychology and business experience helps her to lead individuals, teams and organisations to develop their key strengths - and to really perform and sparkle!

An NLP Master Practitioner, and one of only 12 Master Facilitators of FIRO Theory in the UK, Hilary holds a PhD in Personnel and Development and MA in Human Resource Strategy, and is a Fellow of the Institute of Hospitality.

A highly skilled group facilitator, experienced trainer and executive coach, Hilary is Director for the award-winning Master Innholders Aspiring Leaders Diploma programme, and is approved to deliver awards for the Institute of Leadership and Management - the UK's leading provider of leadership, management and coaching qualifications.

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