Newcastle Courses

Newcastle Courses

Training Courses for North East Tourism Businesses

Each of our courses is focused completely on helping owners and managers of tourism businesses improve their sales, productivity and profits.

NGI Partners – Special Prices!

Tourism Growth LtdNewcastle Gateshead InitiativeOur courses are available to NewcastleGateshead Initiative partners at a preferential rate, on a first-come, first-served basis.

This special rate represents a 30%+ reduction on our normal course delegate price.

Northumberland TourismThis rate also applies to Northumberland Tourism business partners.

Newcastle Courses

Future Open Courses:

We are currently reviewing our plans to schedule a new series of open courses in Newcastle – and we will be updating you soon. 

In the meantime, we wish all our clients in the North East every success with their businesses as the industry re-opens!

In-Company Training

You may know that we also design, tailor and run programmes for our clients in-company, in the areas of:

  • sales and marketing
  • management development and leadership
  • improving productivity and profits
  • customer service management
  • coaching for owners and management teams

Please note that all our open courses are available on an in-company basis. 

For further information, or for a discussion about your specific business requirements, please call us here on 01923 465522 or email us at

Previous Courses:

14 Nov 2017
Selling More Meetings and Events
Venue – The Vermont Hotel, Newcastle

06 Jul 2017
Boosting Your Sales on Social Media
Venue – Crowne Plaza Newcastle

13 Jun 2017
Converting Enquiries into Sales – for Hotels and Venues
Venue – The County Hotel, Newcastle

Special Prices

For NGI partners:

We’re pleased to confirm that a preferential rate of £95 +vat, per person per course, is available to partners of NewcastleGateshead Initiative.

Our normal price:
Our normal price for attending any of these courses is £135 +vat.

Client Reviews

Newcastle Racecourse Racing Events Logo“A fabulous training event today by Tourism Growth.

How will the course benefit our business? It’ll help make us more efficient as a team – and we’ll be less likely to miss a trick.

It’s also given us some great new sales and marketing ideas and techniques to implement. We’re now ready for action tomorrow!

I’ve no doubt that this course will help us to improve our sales and profitability.”

Emily Armstrong
Head of Event Sales
Newcastle Racecourse

“Great information, and with lots to take away. A very useful and insightful training course, with an excellent trainer.

What did we like best? The opportunity to hear all the latest trends and tips. This course will improve how we use social media at Seaham Hall – and it’ll enable us to generate more web traffic.

It has given us new ideas and new ways to increase our sales. It’ll also help us to boost profitability throughout the business.”

Rebecca Horner
Marketing Executive
Seaham Hall

“A very good, informative and useful training course – with an excellent trainer.

It was all highly relevant to me and my role at Newcastle Castle.

There’s nothing at all I would change about the day. After all, how do you change perfection?

What will I do differently as a result of the course? I’ll respond quicker and I’ll follow up more!”

Ruth Small
Venue Hire and Retail
Newcastle Castle

Lumley Castle Hotel Chester-le-Street“An excellent course, very engaging and interesting. Lots of useful tips to take away and put into action back at the hotel.

The course will certainly help us to raise our profile and reputation with our target audiences.

The trainer was superb, a hotel sector specialist – very enthusiastic and he really knew his subject.

I’d definitely recommend Tourism Growth’s Boosting Your Sales on Social Media training course to other hotels.”

Lauren Colledge
Sales Office Manager
Lumley Castle Hotel

“A very informative and useful course for me. And the resource pack was really good. It’ll definitely help me make improvements to my systems and procedures.

The trainer was excellent. She had a great knowledge of the topic and got everyone in the group talking. I really enjoyed that – having the chance to talk and share ideas with others from the industry, from different venues in the North East.

How will we benefit from the course? It’ll make us more efficient, improve the rapport with our customers – and drive up our sales conversion rates.”

Kelly Wears
Events Co-ordinator
Wylam Brewery

Rockliffe Hall Hotel Golf Spa“An excellent sales training course.

And Becky, the trainer, was very friendly and engaging!

It was a very insightful day, with lots of useful information. And it was great to be able to share experiences with other people in similar roles.

The course will help us enhance the customer experience – the overall customer journey – and how we deliver that to them.

We also took away some really good ideas on follow up, improving our conversion rate and securing the repeat business.”

James Burkin
Resort Desk Team Leader
Rockliffe Hall

Life Meetings and Events International Centre for Life Newcastle“This was a very useful training course.

I picked up a lot of tools and took away a lot of good advice to use moving forward.

The course has helped me understand the benefits of each social platform and how we can be more targeted in our approach to marketing.

It’ll definitely help us to reach a wider audience, and promote Life Meetings and Events much more effectively.”

Tara Robson
Events Co-ordinator
Life Meetings and Events
International Centre for Life

Beamish Museum“Two of our Communications team attended Tourism Growth’s Managing Your Reputation Online training course. They came back with a lot of really good, practical ideas to use within the business.

We’ve already got a big audience on social media – but this course has given us ways of building it up even more!

Tourism Growth’s Selling Skills for Restaurants training course – which four of our catering team went to – was excellent. It’ll really help them to upsell and boost our sales across the site.

The trainer was fantastic – a sector specialist with great knowledge and enthusiasm.”

Celyn Gurden-Williams
People Development
Beamish Museum

The Vermont Hotel Newcastle“An excellent training course.

I found the day interesting, well structured and enjoyable – and came away with much good, usable information, particularly on the different avenues for marketing open to us.

The opportunity to network with other venues also made it really beneficial.

I believe this course will help us to increase growth in our weddings business – and improve what we ultimately deliver to the customer.”

Jamie-lee Hunter
Head of Weddings –
Gainford Hotels:
The County Hotel
and The Vermont Hotel

The Biscuit Factory Newcastle Logo“Tourism Growth’s training was immensely useful and we have taken away a good deal from it!

We both learnt a lot on the day – with a wide range of topics covered and a very good insight into all the latest trends.

This was a very interesting, valuable and beneficial course – which will inform our marketing strategy and help us prioritise our activities in the coming months.”

Alexis Forsyth
Marketing and Brand Manager
The Biscuit Factory

“A brilliant training course – everything about it was excellent.

It was very informative, and a really useful insight into all aspects of the main social media platforms.

I particularly liked the way the trainer had researched each delegate’s use of social media in advance, and linked live to our actual business pages on the day. This gave me an understanding of what works well for others, and what improvements I could make.

A month on, and I’ve already used all the information and tips I learned to update our social media pages, and create new processes. This will all help to increase our profile – and our sales!”

Jessica Hood
Meetings and Events Manager
DoubleTree by Hilton Hotel
Newcastle Airport

Metro Radio Arena Newcastle“An absolutely fantastic day.

The course was very well delivered. David, the Tourism Growth trainer, made it look effortless.

It was highly relevant to us, particularly when we looked at our current pages and offerings. It also gave us a good insight into how LinkedIn and Google+ can deliver for your business.

What have we learned? New, simple techniques to enhance what we already offer across all our social platforms. Plus – new methods to build social reach, maximise messaging and make the most of our posts and social audience.”

Nichola McKenna
Marketing and Commercial Manager
Metro Radio Arena

Royal Station Hotel Newcastle“The Converting Enquiries into Sales training course we attended in Newcastle was just excellent.

Becky, the Tourism Growth trainer, was really positive, helpful and had great product knowledge. The resource pack we were given, and which we worked through on the day, was very thorough – and it has proved to be extremely useful.

The course was great for our personal development – and it’s also helped us develop clearer processes in the hotel for taking enquiries through to conversion.

Thank you so much again. Hopefully we’ll be back on another Tourism Growth course very soon!”

Emmie Smith
Wedding and Events Manager
Royal Station Hotel

NewcastleGateshead Initiative

James Ealey, previously Business Development Director, said:

“We’re very pleased to be working in partnership again with Tourism Growth and to be offering this exciting programme of training courses to North East tourism, hospitality and leisure businesses.

Paul Hickey and his team of trainers at Tourism Growth know Newcastle, Gateshead and the region very well – having worked with tourism businesses here before – so we know the courses are all highly relevant to the needs of our sector.”

Next Steps...

For more information, please click on the course of your choice, above – this will also take you through to where you can register and book.

Alternatively, please call us at Tourism Growth on 01923 465522 or email us at